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A Fresh Take on Accountability by Next Step |   posted: 01/29/2014

How Leadership Style Can Build Capacity

In today’s world many leaders struggle to understand what accountability really means: is it simply holding people responsible for their defined obligations – or is it something more?

Accountability is undoubtedly one of the signs of a great leader. Harry Truman’s famous statement “The buck stops here,” epitomizes both the ultimate simplicity and the profound importance of accountability.

Your understanding of accountability determines your response to crisis.

What is your style when a crisis strikes and a project is at risk?

When disaster strikes, a project is at risk, and customer experience is on the line, leaders are highly motivated to do whatever is necessary to fix the problem. After all, you are personally accountable for everything that happens within your business, and you don’t want to give your team the impression that you are hiding out in your office until the storm passes.

But how do you respond to problems in a way that builds organizational capacity?

The answer can be found in your leadership style.

Many leaders are action-oriented and want to step in personally and immediately resolve the issue. While it is crucial to address problems quickly, it’s also important to include your team members in the solution.

Here are five ways your leadership style can help build more accountability and capacity in your organization:

  1. Share the big picture
  2. Focus on results and expectations
  3. Expect setbacks and learning curves
  4. Incorporate coaching and advising into your role
  5. Know the work and leadership styles of your team members

Visit our Publications page to download a complete Tip Sheet on Improving Your Company’s Accountability. Contact us to schedule your 30-minute complimentary consultation.

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