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Gwen Wagner is a dynamic, results oriented professional who has assisted many high tech companies achieve their sales and productivity goals through her effective instructional design, facilitation and consulting approaches. She has in depth expertise in the employee development process from needs and competency assessment through program design, development and facilitation. Whether it is a multi faceted training program, competency assessment or building an initial sales team, Gwen is experienced in providing the assessment, full (level five) evaluation of results and client consultation through the entire experience.

Gwen brings over two decades of sales, customer service and management experience to Next Steps corporate and individual clients. She has successfully designed, developed and facilitated training for over 20,000 people and consults with many Fortune 500 companies, as well as, medium and small businesses in a wide variety of industries. She has also coached hundreds of executives in the art of presentation effectiveness.

Gwen has facilitation and coaching experience, combined with a successful sales career in the high tech market, enables her to bring a unique, practical, and real world perspective to all programs in which she is involved. Gwen incorporates proven methods with humor, compassion, and inspiration into a powerful learning experience.

Gwen has a BA in Business Administration from Augustana College, Sioux Falls, SD. She also achieved a training certificate in Human Resource Development and Training from the University of California at Berkeley. She belongs to ASTD, CCQS, and sits on the Education Academy Advisory Board at Ygnacio Valley High School in Concord, CA.

A passion for her family fulfills Gwens free time and volunteering for many organizations keeps her grounded in her core values. And for fun, singing in a vocal quartet that performs in local venues and caring for a household of pets is icing on the cake.