Training Programs > Professional Development

Professional Development Training Programs

A company’s employees are its most valuable resource.

Across all industries, companies with engaged, skilled employees, experience 20 – 50% greater profitability than others in their market area.

Next Step’s professional development training programs provide real tools to engage and prepare employees throughout the organization to excel. By integrating employee training with our consulting services, your team can perform at highest possible productivity—especially in the areas most critical to your organization.

Workshops in Next Step’s professional development curriculum include:

• Business Etiquette
  
  This interactive, fun two-day workshop covers all aspects of business etiquette, including general conduct, phone behavior, appropriate dress and customer approach. It provides all employees with the knowledge, skills and confidence to portray a professional image to the internal and external customer and maximize employee productivity. <view/download workshop description>
• Communicating with Impact
  
  This modular one-day workshop is designed for all employees and managers within the organization and covers all elements of effective business communication from one-to-one in person communications through telephone, written and email communications. <view/download workshop description>
• Effective Teamwork
  
  This one and a half-day class provides all individuals responsible for working effectively in a team environment with the understanding, skills and practice necessary to achieve results through the synergy of a team. <view/download workshop description>
• Facilitation Skills
  
  This one-day, interactive workshop provides tools, application and examples of critical facilitation techniques, styles and approaches, and the ability to effectively facilitate discussions, decisions, learning and planning across the organization. <view/download workshop description>
• Goal Setting for Goal Reaching
  
  This one-day workshop provides all employees within the company with the skills, practice and tools to effectively set and track progress toward key goals to achieve results. <view/download workshop description>
• Managing Change Effectively
  
  This modular workshop is designed to provide employees and their managers with the skills, confidence and ability to deal with change effectively. Often implemented with Next Step’s strategic planning and change management consulting services, this program is customized to ensure real results. <view/download workshop description>
• Meeting Management
  
  This one-day workshop is designed to sharpen meeting management and attendance skills to maximize the productivity of all company meetings. <view/download workshop description>
• Presentation Skills
  
  This one and a half-day workshop will teach presentation skills, as well as non-verbal communications to deliver the most appropriate well-structured presentation that will have an impact on the audience. <view/download workshop description>
• Project Influence and Negotiation
  
  This one and half-day program is designed for all individuals who need to acquire project support from within their organization or vendors. Participants experience each stage of a business negotiation, from the initial planning to the final "handshake" and the memorandum of agreement. <view/download workshop description>
• Project Management
  
  This two-day workshop which covers the essential elements of project management is designed for new project managers and others who find themselves spending increasing amounts of time working on projects. <view/download workshop description>
• Project Scheduling
  
  This one-day workshop teaches employees who are required to implement project plans how to use timeline risk analysis that explicitly incorporates risk and uncertainty into the planning process, so that it can be tracked, managed and mitigated. <view/download workshop description>
• Putting Customers First
  
  Designed for all customer-facing personnel within an organization, this modular workshop includes techniques, examples and opportunities for participants to practice putting customers’ needs first. To allow hands-on application of the concepts through field work exercises between sessions, the recommended structure is four four-hour workshop sessions. Alternatively, it can be offered in one- or two-day formats. <view/download workshop description>
• Supporting Customers Effectively
  
  This one-day workshop prepares customer support professionals how they can provide world-class support customers of all levels. <view/download workshop description>