Practice Good Etiquette

  • Reduce long threads of forwards
  • Summarize threads forconvenience and to improve understanding
  • Copy only those to whom the e-mail is relevant
  • Clearly identify why the recipient is receiving the e-mail and what you would like them to do.

Write clear, informative and complete subject lines

  • Organize the information
  • Create a purpose and main thought
  • Organize a logical flow of information
  • Group relevant information
  • Identify what action is expected of the recipient(s) and when the action is expected

Communicate Effectively and Efficiently

  • Proper grammar
  • Proper punctuation
  • Accurate spelling
  • Positive language
  • Appropriate tone and style
  • Reduced hyperbole or exaggeration
  • Concise and succinct
  • Do not use emotion symbols such as smiley faces and frowns
  • Don’t use popular abbreviations such as LOL, BCNU, BTW
  • Avoid any attempts at humor since you don’t know how they will be received