Increasing global competition, ubiquitous access to a plethora of choices, personalized marketing and new consumer buying habits are making customer loyalty more critical and difficult for all organizations. The key to loyalty  is delivering value to customers – in their eyes.  Similar to [...]

Stop talking, start innovating Achieving Success Silicon Valley Style Talk about innovation is everywhere – in board rooms, conferences, employee meetings and university classes. In 2019, it is estimated that billions of dollars will be spent developing innovation competency in corporations, ministries and [...]