Recent studies indicate that 20-35% of today’s jobs will be eliminated by automation within the next 3-5 years. To determine your relevance in the future, consider:
- Are the daily or weekly tasks in your job repetitive and predictable?
- How do you make decisions – based on analysis of historical patterns or
through consideration of many factors requiring judgement and human
- What is your role in delivering a positive customer experience?
- How successful are you in empowering and inspiring employees, teams and
While digital solutions improve efficiency they can’t ‘be human’ which enhances
customer experience, innovation and team commitment. Machines can be taught to accurately perform repetitive tasks or make decisions based on historical patterns, however, human intuition combined with critical thinking is often required to solve problems, communicate with customers and build trust.
In a recent Accenture study, 70% of consumers said they prefer to deal with a person versus technology – especially when faced with a problem. By developing your interpersonal communication, problem resolution, judgement, complex, decision making and inspirational leadership skills, you can enhance your current success and future relevance.